Payment & Shipping

Q: What currency are your prices listed in?
All prices on this site are in New Zealand Dollars. ($NZ)

Q: Is this site and payment system secure?
A: Yes: we use the highest form of security available for online banking and payment. Both DPS and direct banking payment are very secure.

Q: Will my order be sent discreetly in plain packaging.
A: Yes it will be sent in an opaque NZ Couriers courier bag.

Q: Does the freight cost cover everything?
A: It covers picking, packaging, freight costs and tracking in New Zealand.
If for some reason the wrong product was sent or is damaged in freight we will send you new product at our cost. If wrong product is sent and we need to courier it back it will also be at our cost.

Q: There are two ways to ship to Australia and the pacific, how does this work.
A: There is a priority shipping option which is sent by New Zealand Post and is for urgent deliveries. It costs more, but will be to you in less than 3 working days and will be tracked.

There is a NZ post tracked courier which is non-urgent and generally will take 4-8 working days

Q: I have heard customs sometimes check packages?
A: Yes they do: Australian customs do often check parcels. They can and do hold the orders for up to 10 working days if they choose too. We cannot do anything about this, but by tracking it, we know where it is. Sometimes they can delay orders.

Q: How are the orders shipped within New Zealand?
A: They are posted and tracked by NZ Couriers, and should be delivered within 2-3 days of ordering (Rural delivery may take longer)

Q: What happens if I change my mind before I receive the product?
If your order is cancelled before being picked and shipped, a full refund will be given.

Q: What happens if I do not receive the correct items, or my items are damaged when I receive them?
If for some reason the wrong product was sent or is damaged in freight we will send you new product at our cost. If wrong product is sent and we need to courier it back it will also be at our cost.

Goutcare Pacific credit card information security policy

Goutcare Pacific uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure payment service.

  • Payments are processed in real-time
  • Goutcare Pacific does not have access to your full card number, this credit card payment is secured by DPS
  • DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant data centre
  • DPS Payment Express Software is certified with over 200 banks globally
  • visit the DPS Payment Express website for more info on online credit card payments.

Disclaimer

Results are not guaranteed and will differ from person to person

Goutcare.co.nz is a Trade Name / GC is manufactured under strict FDA guidelines by a Leading Pharmaceutical Company in Salisbury Maryland. All ingredients in GC meet FDA guidelines and are considered generally safe and effective. The ingredients have been given GRASE status by the US Food and Drug Administration (FDA), Generally recognized as safe and effective and is effective in helping to eliminating the pain and condition of gout sufferers. Please see the info / shipping page for additional information

Smith and Smith Enterprises / Gout Cure / Gout care pacific Ltd and the statements contained on this web site have not been evaluated by the Food and Drug Administration. Information contained on this web site is provided for informational purposes only, and is not meant to substitute for the advice provided by physicians or other medical professionals. This information should not be used to diagnose or treat any health problems or illnesses without consulting your usual health care professional. Please consult your doctor with any questions or concerns you may have regarding your condition.

Guarantee and Refund Policy

We are dedicated to every customer’s chance to live pain free. Everyone deserves nothing less from us or from themselves. Our commitment to you comes from personal experience. We at Goutcare have once walked in your painful shoes, and no one takes your condition lightly. We ask that you give yourself a fair chance at achieving the same common goal. While most feel immediate relief, we have also had some who have taken a bit longer for those 100% results. Keep in mind that Gout does not occur overnight and can take some adjustments to get moving in the right direction. We strive to get to the bottom of any delays and have had amazing results in turning around even the “hardest to heal” cases.

You owe it to yourself and your body to join our painless strides. We therefore offer a 100 day money back guarantee on all 3 month ( or more ) first orders of Gout Care. If you aren’t completely satisfied after 3 months of using Gout Care (and following the gout diet guidelines) simple return the unopened bottles for a refund.

  • Repeat customers are not eligible for our money-back guarantee.
  • Only customers who have bought a 3 month supply or more are entitled to apply for a refund. (One month’s supply isn’t enough in some cases to truly show results )
  • If you try a full 3 month (90 Day) supply used as directed ( refer the how to take tab ) and are still not completely satisfied then you will be refunded the cost of all bottles purchased ( minus a 20 % re stock and inwards fee ) up to 100 days from the purchase date. Just email info@goutcare.co.nz to request the refund.
  • We ask that if you have any unopened bottles that they be returned to us (within 4 months of receiving your order) first and include a copy of your packing slip or invoice, with your name, ph number, and address on it. The credit card you used for the order will be credited or it will be refunded back into your chosen bank account.
  • We do not refund the freight or shipping costs

Return Address:

Gout Care Pacific
3 Taumata Rd, Castor Bay
Auckland, New Zealand , 0620